Refund policy
Last Updated: September 19, 2026
At DHYAN, every order is carefully checked and packed before dispatch. We aim to ensure that you receive your order in proper condition and as described on our website.
Please read the following policy carefully before placing your order.
1. Damaged, Defective, Incorrect or Missing Products
If you receive a product that is:
Damaged during transit
Defective due to a product-related issue
Different from the product you ordered
Missing from your order
you must contact DHYAN within 24 hours of delivery.
Requests reported after 24 hours may not be accepted.
To verify the issue, please provide:
Order number
Clear photographs of the product
Clear photographs of the packaging
A description of the issue
An unboxing video, where available
DHYAN may request additional information or photographs if required.
2. Replacement
For a product that is confirmed to be damaged, defective, incorrect or missing due to an issue attributable to DHYAN or the delivery process, replacement will generally be provided.
The replacement will be subject to:
Verification of the reported issue
Product availability
Compliance with the 24-hour reporting requirement
Return of the original product, where required
If the exact product is unavailable, DHYAN may offer an alternative resolution at its discretion.
3. Refunds
Refunds are strictly limited and are not the standard resolution for product-related complaints.
A refund will only be considered under exceptional circumstances, such as when:
DHYAN has made an error in fulfilling the order; and
A suitable replacement cannot reasonably be provided; or
DHYAN specifically determines that a refund is appropriate after reviewing the case.
A refund will not normally be provided where a replacement can reasonably resolve the issue.
Refunds will also generally not be provided for:
Change of mind
Personal preference
Product not meeting an unstated expectation
Colour or appearance preferences
Natural variations in natural stones or other natural materials
Incorrect care, handling or use of the product
Issues reported after the 24-hour reporting period
All refund requests are subject to verification and approval by DHYAN.
4. Customer-Requested Exchange
If you wish to exchange a product for another product, size, design or variant for reasons other than a confirmed DHYAN error or product defect, the exchange may be available subject to product eligibility and stock availability.
A ₹100 exchange handling fee will apply to an approved customer-requested exchange.
As a goodwill benefit, after the exchange is successfully completed, DHYAN will provide a ₹200 coupon that can be used towards a future purchase on our website.
The ₹200 coupon:
Is provided as a goodwill benefit for the exchange
Is not a cash refund
Cannot be exchanged for cash
Cannot be transferred unless otherwise specified by DHYAN
Is subject to the terms and validity period communicated with the coupon
The ₹100 handling fee is separate from the ₹200 future-order coupon.
5. Exchange Conditions
For an exchange to be approved, the product must generally:
Be unused
Be in its original condition
Have its original packaging
Include all accessories, cards, tags and other items supplied with the order
Be requested within the applicable exchange period stated on the product page
Products that have been used, altered, damaged after delivery, or returned without the required packaging may not qualify for exchange.
Do not send a product back without receiving exchange instructions from DHYAN.
6. Non-Returnable / Non-Exchangeable Products
Certain products may not be eligible for return or exchange due to hygiene, personal-use, product-specific or other applicable reasons.
The applicable restrictions will be clearly mentioned on the relevant product page or at the time of purchase.
7. Return Process
No product should be sent back to DHYAN without prior approval.
Once your request is reviewed and approved, our team will provide the necessary return or exchange instructions.
The product may be inspected after being received to verify its condition and eligibility.
8. Shipping Charges
For an approved replacement arising from a confirmed DHYAN error or qualifying transit damage, DHYAN will generally bear the applicable shipping cost for the replacement.
For a customer-requested exchange, a flat ₹100 exchange charge will apply. This charge covers the shipping and handling associated with the exchange.
No additional shipping or handling charge will be charged beyond the ₹100 exchange charge.
Original shipping charges are generally non-refundable unless the applicable issue is directly attributable to DHYAN.
9. COD Orders
For Cash on Delivery orders, refunds, where exceptionally approved, may be processed through a suitable digital payment method or bank transfer after the required details have been provided and verified.
DHYAN does not provide cash refunds for COD orders.
10. Order Cancellation
Orders may be cancelled only before dispatch, subject to our Cancellation Policy.
Once an order has been dispatched, cancellation may no longer be possible.
Refusal to accept a dispatched COD order does not automatically qualify as an approved cancellation or refund.
11. Natural Product Variations
Products made with natural stones, Rudraksha and other natural materials may naturally vary in:
Colour
Pattern
Texture
Shape
Size
Surface characteristics
Such natural variations are not necessarily considered defects and generally do not qualify for a refund or exchange based solely on appearance.
12. Spiritual and Traditional Significance
DHYAN does not guarantee or promise specific spiritual, financial, health, healing, manifestation or supernatural outcomes from any product.
Our products are presented with respect for their traditional, cultural and spiritual significance and are intended to support personal reflection and mindful living.
13. Refund Processing
Where a refund has been specifically approved by DHYAN, it will generally be processed after completion of the required verification process and, where applicable, receipt and inspection of the returned product.
Approved refunds will normally be issued through the original payment method or another suitable payment method determined by DHYAN.
The time taken for the amount to reflect in the customer's account may vary depending on the bank, payment gateway or payment provider.
14. Policy Enforcement
All return, replacement, exchange and refund requests are subject to verification.
DHYAN reserves the right to reject a request where the applicable conditions are not met or where the information provided does not reasonably establish an eligible claim.
This policy is intended to ensure that genuine customer issues are addressed fairly while protecting the business from misuse of the return and refund process.
15. Contact Us
For return, replacement or refund-related queries, please contact:
Email: Support@dhyan.store
WhatsApp: 9123797697
Website: www.dhyan.store
DHYAN
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