Privacy policy
Last Updated: September 19, 2026
DHYAN (“DHYAN”, “we”, “us”, or “our”) operates dhyan.store and the related online store, website features, content, tools, products, services, and customer-support channels available through it (collectively, the “Services”).
The Services are hosted and powered by Shopify.
This Privacy Policy explains how DHYAN collects, uses, processes, stores, and discloses personal information when you visit our website, browse or use our Services, place an order, make a purchase, contact us, or otherwise interact with DHYAN.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will obtain consent in the manner required by law.
This Privacy Policy should be read together with our Terms of Service and other applicable policies published on our website.
1. Personal Information We Collect
For the purposes of this Privacy Policy, “personal information” means information that relates to an identified or identifiable individual.
The information we collect depends on how you interact with DHYAN.
A. Information You Provide to Us
Contact Information
We may collect:
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Full name
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Email address
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Mobile or telephone number
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Billing address
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Shipping or delivery address
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Other contact information you voluntarily provide
Order Information
When you place an order, we may collect information such as:
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Order number
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Products ordered
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Product quantity
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Order value
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Order date
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Billing and shipping details
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Delivery information
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Order status
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Return, refund, replacement, or exchange information
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Information necessary to fulfil or support your order
Payment Information
When you make a payment, the applicable payment service provider may process payment information such as card details, UPI details, bank-related information, or other payment credentials required to complete the transaction.
DHYAN generally does not require or store your complete payment-card credentials.
Payment information may be processed directly by Shopify and/or the payment service provider you select. Their processing is subject to their respective privacy policies and security practices.
Communications
If you contact DHYAN, we may collect information contained in your communication, including:
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Customer-support enquiries
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Emails
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Messages
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Feedback
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Information provided in connection with an order
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Information submitted when requesting a return, refund, replacement, or exchange
Reviews and User-Submitted Content
If you voluntarily submit a product review, testimonial, photograph, feedback, or other content, we may collect the information you choose to provide.
Please do not submit personal information belonging to another person unless you are authorized to do so.
2. Information Collected Automatically
When you visit or interact with our website, certain technical and usage information may be collected automatically.
This may include:
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IP address
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Browser type
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Device type
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Operating system
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Network information
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Approximate location derived from technical information
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Pages viewed
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Products viewed
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Referring pages or websites
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Date and time of visits
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Website interactions
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Cart and checkout activity
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Other technical information necessary to operate and secure the Services
We may collect this information through cookies, pixels, tags, scripts, log files, and similar technologies.
3. Sources of Personal Information
We may obtain personal information from:
Directly From You
For example, when you:
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Place an order
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Contact us
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Subscribe to communications
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Submit a review or feedback
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Request customer support
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Request a return, refund, replacement, or exchange
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Participate in a promotion
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Otherwise provide information to us
Automatically Through Our Services
We may automatically collect technical and usage information when you browse or interact with our website.
From Service Providers
We may receive information from service providers that help us operate our business, including payment, shipping, technology, analytics, customer-support, communication, and fraud-prevention providers.
From Third Parties
Where permitted by applicable law, we may receive information from advertising, marketing, social-media, analytics, or other third-party platforms.
4. Why We Collect and Use Personal Information
We process personal information for specific and legitimate purposes, including the following.
A. To Provide and Fulfil Your Orders
We use information such as your name, phone number, address, and order details to:
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Process your order
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Confirm your purchase
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Arrange payment
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Pack and dispatch products
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Coordinate delivery
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Provide delivery updates
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Handle returns, refunds, replacements, and exchanges
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Provide order-related customer support
B. To Communicate With You
We may use your contact information to communicate with you regarding:
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Orders
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Payments
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Shipping
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Delivery
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Returns and refunds
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Customer-support requests
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Important changes to our Services
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Other service-related matters
C. To Improve Our Website and Services
We may use technical and usage information to:
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Understand how visitors use our website
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Improve website functionality
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Improve product presentation
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Identify technical problems
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Improve customer experience
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Develop and improve our Services
D. Analytics and Measurement
Where applicable, we may use analytics technologies to understand website traffic, customer interactions, product interest, and the effectiveness of our website and marketing activities.
E. Marketing and Promotional Communications
Where permitted by applicable law and, where required, with your consent, we may use your contact information to send promotional communications about DHYAN, including:
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Product updates
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New collections
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Educational content
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Offers
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Promotions
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Other information about DHYAN
You may withdraw your consent to promotional communications or unsubscribe from marketing emails at any time using the available unsubscribe mechanism or by contacting us.
Withdrawal of consent for marketing communications will not affect processing that is necessary for your existing orders or other purposes permitted or required by law.
F. Advertising and Personalisation
Where permitted by applicable law, we may use cookies, pixels, and similar technologies to:
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Measure advertising performance
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Understand interactions with our website
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Build audiences
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Display relevant advertisements
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Improve marketing campaigns
Third-party advertising platforms may process information according to their own privacy policies.
G. Security and Fraud Prevention
We may process personal information to:
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Protect our website
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Detect and prevent fraud
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Identify unauthorized activity
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Protect customers and our business
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Investigate security incidents
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Maintain the security and integrity of our Services
H. Legal and Compliance Purposes
We may process information where reasonably necessary to:
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Comply with applicable laws and regulations
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Respond to lawful government or regulatory requests
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Establish, exercise, or defend legal claims
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Resolve disputes
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Enforce our Terms of Service and other policies
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Prevent or investigate unlawful activity
5. Consent and Other Legal Grounds for Processing
Depending on the circumstances, DHYAN may process personal information:
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With your consent, where consent is required;
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To provide goods or services you have requested;
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To perform or facilitate transactions you initiate;
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To comply with applicable legal obligations;
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For other purposes permitted by applicable law.
Where processing is based on consent, you may withdraw your consent through the mechanism provided by DHYAN or by contacting us at support@dhyan.store.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal and may not stop processing where DHYAN is otherwise permitted or required by applicable law to continue processing the information.
6. Cookies and Similar Technologies
DHYAN and our service providers may use cookies and similar technologies to operate, secure, analyze, and improve our website.
These technologies may be used to:
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Keep the website functioning properly
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Remember preferences
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Maintain shopping-cart functionality
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Understand website usage
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Measure marketing performance
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Improve the customer experience
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Support relevant advertising where permitted
You may be able to control cookies through your browser settings and, where available, through cookie or privacy controls provided on our website.
Disabling certain cookies may affect some website functionality.
7. How We Share Personal Information
We may disclose personal information where reasonably necessary to provide our Services, operate our business, comply with law, or carry out other purposes described in this Privacy Policy.
Depending on our actual service providers and integrations, recipients may include:
Shopify
Shopify hosts and provides the technology used to operate our online store.
Payment Providers
Payment service providers may receive information necessary to process your selected payment method.
Shipping and Logistics Providers
We may provide relevant information, such as your name, phone number, delivery address, and order information, to courier, shipping, logistics, and delivery partners so that your order can be delivered.
Technology and Business Service Providers
We may use third-party providers for services such as:
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Website technology
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Cloud storage
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Analytics
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Customer support
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Communication
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Fraud prevention
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Order management
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Marketing
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Advertising
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Business administration
Marketing and Advertising Providers
Where permitted by applicable law, certain information may be shared with or collected by advertising and marketing providers through technologies such as cookies and pixels.
These providers may process information according to their own privacy policies.
When You Request or Authorize Disclosure
We may disclose information where you direct us to do so or otherwise provide the necessary authorization.
Legal and Regulatory Requirements
We may disclose information where required or permitted by applicable law, including in response to lawful requests, court orders, government requests, or legal proceedings.
Business Transactions
If DHYAN undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
8. Shopify and Our Ecommerce Platform
DHYAN uses Shopify to operate its online store.
Shopify may process personal information in connection with providing, maintaining, securing, and improving its services.
Information submitted through our store may be processed by Shopify and by other service providers involved in operating the Services.
Shopify may process information in countries other than India.
For more information about Shopify's privacy practices, please review:
Shopify Consumer Privacy Policy
You may also visit:
DHYAN remains responsible for determining how personal information is collected and used through our own store and integrations, subject to applicable law.
9. Third-Party Websites and Services
Our Services may contain links to websites, applications, social-media platforms, payment services, or other third-party services.
Third-party services operate independently from DHYAN and may have their own privacy policies, terms, and security practices.
DHYAN does not control and is not responsible for the privacy practices, security, content, or policies of third-party services.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
10. Children's Personal Information
Our Services are not directed toward children.
We do not knowingly collect or process personal information of children in circumstances where applicable law requires parental or guardian consent unless the required consent and safeguards have been obtained.
Where applicable law requires verifiable parental or guardian consent before processing a child's personal information, DHYAN will follow the requirements applicable to that processing.
We do not knowingly use children's personal information for targeted advertising or behavioural tracking where prohibited by applicable law.
If you believe that a child has provided personal information to DHYAN without the required authorization, please contact us at support@dhyan.store.
11. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no online system or method of transmitting information can be guaranteed to be completely secure.
You should avoid sending sensitive or confidential information through unsecured communication channels.
If you create an account with DHYAN, you are responsible for keeping your login credentials confidential.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or otherwise as permitted or required by applicable law.
Retention periods may depend on:
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The purpose for which the information was collected
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Whether you maintain an account
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Whether an order or transaction remains active
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Customer-support requirements
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Returns, refunds, or disputes
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Accounting, tax, and legal requirements
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Fraud prevention and security requirements
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Other applicable legal obligations
When personal information is no longer reasonably required and no legal or other permitted reason for retaining it exists, we may delete, anonymize, or securely dispose of it.
Where personal information is processed by our service providers, we may require those providers to handle or delete information in accordance with applicable requirements and our instructions, where applicable.
13. Your Privacy Rights
Subject to applicable law and any applicable exceptions, you may have rights concerning your personal information, including:
Right to Access
You may request information about personal information held by DHYAN and its processing, where applicable.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of personal information where applicable, subject to legal and other permitted exceptions.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent.
Right to Grievance Redressal
You may raise a complaint regarding the processing of your personal information.
Right to Nominate
Where applicable under Indian law, you may have the right to nominate another individual to exercise your rights in accordance with applicable law.
Marketing Choices
You may opt out of promotional communications at any time.
The availability and scope of these rights depend on applicable law and the circumstances of the processing.
14. How to Exercise Your Rights
To exercise an applicable privacy right or raise a privacy-related request, contact:
Email: support@dhyan.store
Please provide enough information for us to understand and process your request.
For security reasons, we may need to verify your identity before completing certain requests.
We will handle valid requests within the time periods required by applicable law.
If applicable law permits us to refuse or limit a request, we will do so only to the extent permitted by law.
15. Grievances and Privacy Complaints
If you have a concern, complaint, or grievance regarding our processing of your personal information, please contact us at:
Email: support@dhyan.store
We will review and respond to your grievance in accordance with applicable law.
Where applicable law provides an additional right to approach a relevant authority or appeal a decision, you may exercise that right in accordance with the applicable procedure.
16. International Processing and Transfers
Some of our service providers, including Shopify and other technology, payment, analytics, advertising, or business-service providers, may process or store personal information outside India.
Where personal information is transferred, stored, or processed outside India, DHYAN will handle such processing in accordance with applicable Indian law and any applicable requirements concerning transfers of personal data.
Where you are located in another jurisdiction with additional privacy protections, additional rights or requirements may apply to you under applicable law.
17. Accuracy of Personal Information
We take reasonable steps to maintain accurate personal information for the purposes for which it is used.
You should provide accurate and up-to-date information when placing an order or communicating with DHYAN.
If you believe information we hold about you is inaccurate or incomplete, you may contact us at support@dhyan.store to request correction.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
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Our Services
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Our business practices
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Our technology
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Our service providers
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Applicable laws or regulations
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Our privacy and data-processing practices
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
DHYAN
Email: Support@dhyan.store
WhatsApp: 9123797697
Website: www.dhyan.store
Privacy and Grievance Contact: support@dhyan.store