Cancellation Policy

Last Updated: October 10, 2026

At DHYAN, we aim to make your shopping experience simple and transparent. If you need to cancel an order, please review the policy below.

1. Cancelling an Order

You may request cancellation of your order before it has been dispatched.

To request a cancellation, contact us as soon as possible at support@dhyan.store or through our official WhatsApp support channel. Please include your order number so we can locate your order quickly.

Cancellation requests are subject to the order's processing and dispatch status. Once an order has been dispatched, cancellation through our standard cancellation process may no longer be possible.

2. Orders Already Dispatched

If your order has already been dispatched, we may be unable to cancel it.

Please contact us if you need assistance. Any available options will depend on the order's current delivery status and our applicable return policy.

Refusing delivery or failing to accept a Cash on Delivery (COD) order is not the same as a confirmed cancellation request.

3. Prepaid Orders and Refunds

If your cancellation request is approved for a prepaid order before dispatch, the eligible amount paid will be refunded to the original payment method, subject to the applicable payment process.

Refund processing times may vary depending on the payment provider and your bank.

4. Cash on Delivery (COD) Orders

If your COD order is successfully cancelled before dispatch, no payment is due for that cancelled order.

If the order has already been dispatched, please contact us to check what options are available.

5. Orders with Incorrect Details

If you have entered an incorrect address, phone number, or other order information, please contact us immediately.

We will try to assist with corrections before dispatch, but changes cannot be guaranteed once an order has been processed or handed over to the courier.

6. Cancellation by DHYAN

In certain circumstances, DHYAN may need to cancel an order, including when a product is unavailable, an order contains an error, or delivery cannot reasonably be completed.

For prepaid orders cancelled by us, any amount paid for the cancelled order will be refunded through the applicable refund process.

7. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery.

Include your order number, photographs of the product and packaging, a description of the issue, and the unboxing video required under our applicable policy.

Such requests will be handled under our Return & Refund Policy and should not be treated as ordinary cancellation requests.

8. Contact Us

For cancellation requests or questions, contact:

DHYAN
Email: support@dhyan.store
Website: https://dhyan.store
WhatsApp: 9123797697

Please include your order number in all order-related communications.

Thank you for choosing DHYAN. We appreciate your understanding and trust.